This privacy policy sets out how The Lincoln Tea and Coffee Company uses and protects any information that you give us. As a company we are committed to ensuring that your privacy is protected.

The Lincoln Tea and Coffee Company may change this policy from time to time by updating this page. This policy is effective from 18th May 2018.

What we collect

We may collect personal and contact information on you and/or your company. We may collect bank details, transactions and financial information. We may also collect information on your preferences and interests and anything that might help us offer you products and services in the future. By providing your information you have consented to us using your details in accordance with this policy.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping and to process your orders.
  • When sending something to you via a third party like a courier or the Post Office for delivery.
  • We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers, third party information or other information which we think you may find interesting.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.

How long will we keep your data?

We will keep your data for a maximum of 5 years with the exception of accounting transactions that we are bound to retain for a minimum of 7 years.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

Our cookie policy is located here:

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.

Controlling your personal information

You can decide if you do not want to be included in our database for direct marketing.¬† If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time. You can click unsubscribe at the bottom of our marketing emails, write to us at 6A Exchange Close, Exchange Road, Lincoln LN6 3TR or email [email protected]

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998 or let us know if you believe that any information we are holding on you is incorrect or incomplete by writing to us at 6A Exchange Close, Exchange Road, Lincoln LN6 3TR.