Looking For A Sustainable Tea & Coffee Company That Cares?

The Lincoln Tea & Coffee Company cares about being ethical, responsible and sustainable and has from the very beginning, ten years ago. 

A family run business proud to deliver a fresh approach, high quality award-winning products and service, supplying retail and commercial customers. They have won Great Taste Awards, are members of The Guild of Fine Food and have been awarded Great Taste Producer status. 

The company was built with sustainability in mind. Family is at the heart, founded by Susie Carlisle when her children were small, sustainability is a core value in decision making, improving the world for future generations, the Carlisle family and beyond. Susie cares about factors beyond the business and always has done from the start. Sustainability and decarbonisation are integral to decision making. From recyclable packaging, compostable products, recycling boxes, online ordering forms, electric forklift, third party carbon neutral delivery where possible, using fuel-efficient company vehicles where appropriate and managing deliveries to minimise mileage with route planning software, the company truly cares!

Continually innovating with new flavour profiles and products, the latest editions are Wrendale Designs Woodland Tea Blend (This is one of four products in the finals of the 2024 Great British Food Awards) and Lincs & Notts Air Ambulance coffee bags, sustaining the local economy. 

Utilising Rainforest Alliance certified products where possible, respecting the three pillars of sustainability: social, economic, and environmental. Working closely with local suppliers, involving them in ethical coffee sourcing and buying, fairtrade, accredited in ‘Investor in the Environment’, plastic free, recyclable, compostable and sustainable packaging solutions, solar electricity generation, LED lighting, progressive waste management strategies and the re-use of heat across their factory. 

Uniquely amongst the competition, the majority of roasting is certified as carbon neutral. 

It’s not all about us. The company supports other businesses to excel through consistent support and with white label products produced by us, with unmatched quality and precision. 

Infrastructure wise, the environment continues to be their focus. With a recent HQ move comes a heightened consideration for the environment. They had a choice of properties and went with the best option for the environment. The new training area allows the business to expand on their services and host training days at the HQ. They have also started providing consultancy to commercial customers to ensure their businesses are as efficient as possible when it comes to tea, coffee, machinery and business mindset. Every single commercial customer is unique, meaning The Lincoln Tea & Coffee Company’s approach is unique also. The company prides itself in helping maintain quality within the industry. 

Quality, innovation and sustainability are key pillars for this family run business. The fresh approach is enjoyed by businesses and households worldwide. 

From new products and services to the team and HQ, The Lincoln Tea & Coffee Company is constantly growing and developing (whilst consuming tea and coffee, of course). Their plans are to remain focused on supplying award-winning products and services, continuing to increase sustainable approaches, developing more innovative lines whilst maintaining the same excellent service they are so well known for, all whilst flying the Lincolnshire flag, of course!

Despite constant growth, the values have been maintained at the heart of the business and always will be. That warm, personable feeling from day one is still very much there, guided by Founder, Susie Carlisle. Consistency is integral to Susie and her team. As the company continues to grow, that small scale, family approach will remain through manufacturing processes and beyond. 

Susie’s customer service background will always be the beating heart of the company. “The fresh approach” and “It’s all about you” are key foundations for the company culture and will continue to be for future generations. 

Avoiding complacency, from customer service to products, team, community and sustainability, the business stands by the fresh approach for a reason. Constantly evolving whilst maintaining their family-orientated culture. The company has the same values as when it was founded and continues to enhance the tea and coffee industry by strongly focusing on customer-service, sustainability, quality and locality. 

A company that goes that extra mile at every step. From our suppliers, sustainable practices and award winning service to our amazing customers who we want to offer the very best. 

Looking for a sustainable tea and coffee company that cares? Check out our environmental and sustainability policy, say hello on social media and speak to the friendly team on 01522 681838.